ILS Online Scheduling Application.
Let’s face it – you’re busy. Whether you manage five employees, a hundred employees, or patient relations at a hospital, offering quality interpreting services can be a challenging task. Finding a vendor you can trust to provide accurate and professional interpreters is first and foremost. Once you've done that, how do you organize the process to make you and your staff efficient? If scheduling and re-scheduling interpreting appointments has become a taxing daily burden, ILS can help.
Since its inception, we at ILS have committed ourselves to addressing the needs of our clients. Part of that commitment means making the processes by which we serve our clients as streamlined and user-friendly as possible.
All ILS clients have access to our proprietary online scheduling system. With this powerful tool, you can easily request interpreters, manage your schedule, and even view your monthly invoices. To use it, all you need is a computer and the internet. And your data is secure, housed on a locked server at ILS facilities, not hosted on a server shared by several companies in parts unknown.
Simple tools and useful information.
Login to use client tools or to read about the latest news in the field of healthcare interpreting, and about developments that affect how you care for LEP patients.
Request interpreters in moments.
Request interpreters in just a few easy steps - and get immediate confirmation ILS received your request - no more phone calls to confirm fax or e-mail requests.
Manage your busy schedule.
View your full schedule or pinpoint a specific appointment, and always view up-to-date information.
Review your invoice online.
Receive notification that your monthly invoice is ready, and review all charges - in detail - online.
Requesting an Interpreter.
While we'll be happy to take your requests for interpreters by phone, fax, or e-mail; many of our clients have found it more convenient to request interpreters online - all it takes is six easy steps:
Tell us where the appointment will be.
Simply select the location and the department from easy-to-use menus. Adding sites and departments is a snap - if you require additions to the list, just call ILS and you'll see it on your screen in moments.
Tell us what language you need.
ILS interpreters are proficient in more than 30 languages. To see the languages available in your area, click the drop-down menu - the list reflects only languages ILS currently serves in your area.
Tell us whom we should contact.
For your convenience, ILS tracks who requested appointments.
Tell us when the appointment will be.
To avoid confusion, dates are always displayed with the day of the week; enter time in any format you like. Our unique "time validation" feature prompts the user if an appointment goes over six hours, which helps avoid AM/PM errors that could cost you money.
Tell us for whom we're interpreting.
You can add as many patients as you want to any encounter - and with a unique identifier, like a medical record number or date of birth, our system will warn you if you're entering a duplicate request.
Send the information to ILS.
Click save and you'll be given a confirmation number. Then relax and let ILS handle the rest.
Encounter Management.
Is managing your schedule of interpreter requests one of the biggest challenges you face? Do you find that confirming whether or not your vendor has received and/or confirmed all of your appointments is a never-ending hassle? Put our scheduling application to work for you, and have all the information you need at your fingertips.
Select the search parameters.
Get your full schedule or pinpoint a specific encounter in moments - and from any web-connected computer.
View your schedule.
With our unique contact-level system, you can limit any employee's view to just a site or a department, and share only the appointment information for which they have a need-to-know.
Online Billing.
Each month you will receive an itemized summary of all requested appointments. We can also provide you with electronic copies of the information, so that you may sort the information based on your criteria. For a detailed discussion about our rates, please contact ILS Vice-President Brad Snook at (773) 203-1893, or e-mail him at vri@ilschicago.com
