Quality and professionalism.
Karin Ruschke, MA, has co-chaired the Standards, Training and Certification committee of the National Council on Interpreting in Health Care from 1999-2011, and was elected Vice-Chair of the Certification Commission for Healthcare Interpreting in 2009. In her leadership role, Ms. Ruschke has spearheaded the development of critical industry benchmarks such as the National Code of Ethics and Standards of Practice for Interpreters in Health Care. Ms. Ruschke has used this experience to develop the industry's most comprehensive and demanding training program, the Curriculum for Interpreting in Healthcare™. All ILS interpreters must complete the CIH before becoming an ILS interpreter. To successfully complete the CIH, interpreters must:
- Pass oral and written proficiency exams to qualify for the CIH class.
- Complete 6 hours of in-depth training including the study of medical terminology, advocacy, HIPAA guidelines, cultural brokering, language concordant skill integration exercises, developing critical thinking skills and the proper role of the healthcare interpreter.
- Complete a multi-appointment internship with a senior ILS interpreter who must sign-off on the intern's ability to implement classroom skills in real patient encounters. For healthcare interpreters the internship extends to different assignments in various medical specialties, including oncolpy, pediatrics and speech therapy.
A benefit to hospitals.
Hospitals reap several benefits by using ILS interpreters. By providing an accurate and culturally sensitive language bridge between the patient and the healthcare provider, ILS interpreters help the medical team to accurately diagnose each patient and avoid ordering unnecessary and expensive tests that might not be fully reimbursed. While building community loyalty and patient satisfaction, hospitals are also able to enhance quality of care and increase patient safety.
ILS is well-versed in the key compliance policies that healthcare providers need to adhere to including Title VI as well as OMH CLAS Standards, HIPAA, NCQA, and Joint Commission accreditation standards.
ILS charges an hourly rate for on-site interpreting, with rates designed to meet your organization's unique needs. ILS offers flat pricing by language, which can be the most economical and efficient way to pay for a high volume of interpreting services in a single language. Payment plans can range from pay-as-you-go to prepaid time blocks. There are no set up fees or monthly service charges and monthly billing can be tailored to your requirements.
Communicating accurately, and with sensitivity and nuance, is associated with high quality interpreting services. Accurate communication is essential not only to the well being of your clients but to your business as well.
Languages.
We update offered languages continuously based on client needs. Below is a list of languages currently available. If the language you require does not appear below, please call for availability.
| Amharic Arabic ASL Assyrian Bosnian Bulgarian Cantonese Cert Deaf Interp (CDI) Croatian Czech Farsi (Persian) French German Greek Gujarati Haitian Creole Hindi Italian Japanese Korean |
Lithuanian Macedonian Mandarin Marathi Mongolian Polish Portuguese Punjabi Romanian Russian Serbian Slovak Somali Spanish Tagalog Telugu (Indian) Toisan Ukrainian Urdu Vietnamese |
